Not Satisfied With Your Purchase?
If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 14 days of receipt.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items damaged products through customer mishandling or misuse. Returns made without a receipt may be refused. Wright Edison reserves the right to deny any return.
In some cases, you may be required to include a video or photo of the defective product for proof in order to receive a refund or replacement.
To start the return process, please contact our Customer Support team. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Refunds
Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
Cancelling or Changing Orders
In order to maintain a quick turnaround on order processing and shipping, once an order is placed, it cannot be cancelled or changed.
Any unwanted items after your order has been placed must be returned for a refund (please see the “Refunds” section above). Please note that the shipping cost of returns is paid by the customer, unless the item is defective.